REFUND POLICY

Thank you for purchasing an electronic watch from zorandigitalwatch.site. We are committed to providing you with high-quality products and a great experience. If you are not satisfied with your product or encounter any quality issues, please refer to the following return and exchange policy.

1. Conditions for Return and Exchange
   We accept returns or exchanges under the following circumstances:
   (1) Product quality issues
   Including but not limited to:
   Product fails to power on
   Screen malfunction
   Button failure
   System malfunction
   Damage not caused by human error
   (2) Received incorrect item
   If you receive a style, model, or color that does not match your order, you can apply for an exchange or refund.
   (3) Damage caused by transportation
   If the product is damaged during transportation, please contact us within 48 hours of receipt and provide:
   Photos of the damaged product
   Photos of the outer packaging
   Order number
   We will arrange for reshipment or a refund.
2. Situations Where Returns and Exchanges Are Not Accepted
   The following situations do not support returns or exchanges:
   The product has been clearly used
   The product is damaged due to human error (dropping, water damage, disassembly, etc.)
   Original packaging and accessories are missing
   Exceeding the specified application period
   Returns due to personal preference, dislike, or no longer needing the product (non-quality reasons)
3. Return and Exchange Application Period
   Standard policy: 30 days
   You can apply for a return or exchange within 30 days from the date of receipt (subject to the above conditions).
4. Return Process
   To return an item, please contact us via email.
   Please provide the following information:
   Order number
   Description of the problem
   Photos or videos of the damage
   Your contact information
   We will reply within 24–48 hours and provide the return address and instructions.
   We will not be able to process packages returned without authorization.
5. Return Shipping Costs
   Return shipping costs depend on the situation:
   Quality issues or incorrect item received: We will bear the return shipping costs
   Other situations (as below): Shipping costs are borne by the customer
   Returns due to non-quality reasons
   Returns due to incorrect address provided
   We recommend using a shipping method with tracking capabilities.
6. Exchange Policy
   We support the following exchanges:
   Exchange for the same product
   Exchange for a different model (if in stock)
   Exchange for a new product due to quality issues
   The exchanged product will be reshipped within 3–5 business days after we receive and inspect the original product. 7. Refund Method and Time
   Refunds will be issued via the original payment method.
   Processing time is as follows:
   After we confirm the return: Refund processing will be completed within 1-3 business days.
   Bank or payment platform processing time: 3-10 business days (may vary).
7. Product Inspection
   Upon receiving the returned item, we will inspect it to confirm the following:
   Whether the product is in its original condition
   Whether it includes complete packaging and accessories
   Whether there is any man-made damage
   After inspection, we will arrange for a refund or exchange.
   If the conditions are not met, we will notify you, and you may choose to have the product returned at your own expense.
8. Special Notes
   Promotional items and clearance items may not be eligible for return or exchange; please refer to the product details page.
   Set items must be returned completely; partial returns are not accepted.
   Gift cards are non-returnable and non-refundable.
9. Contact Us
   If you have any questions about our return and exchange policy, please feel to contact us:
   Company Name
   ZORAN DIGITAL WATCH LLC
   Company Address
   14773 Feather Cove Rd Clearwater FL 33762
   Email
   zoran@zorandigitalwatch.site
   Phone
   3219669022