CARRIAGE TERMS

Thank you for choosing zorandigitalwatch.site. The following is our shipping policy, covering domestic and international shipping, import and export standards, shipping times, and logistics partners.

1. Order Processing Time
   All orders will be processed and shipped within 1 to 3 business days.
   There may be slight delays during peak seasons or holidays.
   No shipments are made on weekends or US public holidays.
   If there is insufficient stock or your order requires additional verification, we will notify you via email.
2. Shipping Coverage
   We provide shipping services to the following areas:
   Continental United States
   US Overseas Territories
   Most countries and regions worldwide
   If your address is outside our shipping coverage area, we will notify you and cancel your order.
3. Domestic Shipping Time
   Shipping times within the United States vary depending on the shipping method and region, generally as follows:
   Standard Shipping: Average 3 to 7 business days
   Expedited Shipping: Average 2 to 4 business days
   Express Shipping: Average 1 to 2 business days
   Remote and rural areas may experience an additional 1 to 3 days delay.
4. International Shipping Time
   International shipping times vary depending on the country, customs procedures, and local logistics conditions, generally as follows:
   Canada: Approximately 5 to 12 business days
   Europe: Approximately 7 to 15 business days
   Asia: Approximately 7 to 20 business days
   Australia and New Zealand: Approximately 8 to 18 business days
   Other regions: Approximately 10 to 25 business days
   Holidays, customs inspections, or local uncontrollable factors may cause delays.
5. Logistics Partners
   We cooperate with several reliable local and international logistics companies, including:
   Domestic Shipping (USA):
   USPS, UPS, FedEx
   International Shipping:
   DHL Express, USPS International, YunExpress, SF International (depending on the region)
   Once your package has been shipped, we will send you an email with a tracking number to track the shipping status.
6. Import and Export Standards and Customs Clearance
   Export Standards
   All electronic watches comply with relevant international shipping regulations, including:
   US Customs Regulations
   IATA International Air Transport Standards
   Lithium battery transportation requirements for electronic products
   We ensure that goods are safely packaged and meet export requirements. Import Customs Clearance
   International orders may be subject to customs duties, import taxes, or Value Added Tax (VAT).
   These fees are levied by the destination country’s government and are the responsibility of the recipient.
   Tax rates vary by country, and we cannot estimate the exact amount in advance.
   Customs Delays
   Customs inspections may cause delivery delays. This is beyond our control, and we cannot be held responsible, but we will do our best to assist you in resolving any related issues.
7. Address Issues and Delivery Failures
   The customer is responsible for delivery failures due to the following reasons:
   Incorrect or incomplete address
   Undeliverable, no one available to sign for the package
   Multiple failed delivery attempts
   Customer refusal of delivery
   If the package is returned, we may charge a reshipping fee.
   Please ensure your address is accurate before placing your order.
8. Package Tracking
   After your package is shipped, you will receive:
   Tracking number
   Shipping carrier name
   Online tracking link
   If the tracking information is not updated for 3 to 5 days, please contact customer service, and we will assist you with the inquiry.
9. Lost or Damaged Packages
   If your package is lost, damaged, or significantly delayed during transit, we will assist you in investigating the issue with the shipping carrier.
   Lost Packages
   If the shipping status remains unchanged for an extended period and the package is deemed lost, we can offer reshipment or a refund.
   Damaged Packages
   If you receive damaged goods, please contact us within 48 hours and provide:
   Photos of the damaged item
   Photos of the outer packaging
   Order number
   We will provide a replacement or other solutions depending on the circumstances.
10. Shipping Limitations
    Due to lithium battery shipping regulations or local policies, we may not be able to ship to certain countries or regions. Some countries have additional documentation requirements for importing electronic products. If your region is restricted, we will contact you.