PROBLEM CLAUSE
Welcome to the help center of zorandigitalwatch.site!
Here you will find answers to frequently asked questions about purchasing, shipping, using your digital watch, and after-sales service, providing you with quick and clear solutions.
If you need further assistance, please feel free to contact our customer service team:
Email: zoran@zorandigitalwatch.site
Phone: 3219669022
- Orders
1.1 How to place an order?
Select your preferred style → Add to cart → Proceed to checkout → Fill in shipping information → Complete payment. You will receive a confirmation email after placing your order.
1.2 Can I modify my order?
Orders can be modified before shipment by contacting customer service (e.g., address, phone number, quantity).
However, modifications may fail during peak order periods, so we recommend carefully checking your information before placing an order.
1.3 How to check my order status?
Visit the “Order Tracking” page and enter:
Order number
Email address used when placing the order
The system will automatically display the order progress. - Shipping & Delivery
2.1 Shipping time?
Orders are shipped within 1-3 business days after payment confirmation.
2.2 Shipping time?
Domestic US shipping: 3-7 business days
International shipping: 7-20 business days (varies depending on region and customs)
2.3 Which shipping companies do you use?
We mainly cooperate with the following logistics companies:
USPS
UPS
FedEx
DHL (International shipping)
2.4 How to track my package?
Once the package is shipped, you will receive an email containing the tracking number. You can check the latest status on the logistics company’s website. - Returns & Exchanges
3.1 Do you support returns and exchanges?
Please refer to the website’s return and exchange policy.
3.2 Under what circumstances can I apply for a return or exchange?
This usually includes:
Received a product with manufacturing defects
Received the wrong product
Product damaged during shipping (photos required)
3.3 How to apply?
Please contact us via email,
and provide:
Order number
Description of the problem
Photos or videos of the product
Customer service will reply within 24-48 hours. - Product and Usage
4.1 Are the digital watches waterproof? Different models have different waterproof ratings; please check the product details page. If you are unsure, please contact customer service for confirmation.
4.2 How to charge the watch?
Each watch comes with a dedicated charging cable.
Recommendations:
Use a standard 5V/1A charger.
Avoid fast charging to prevent damage to battery life.
4.3 What to do if the watch won’t turn on?
Please try the following steps:
Charge for 15–30 minutes.
Press and hold the power button for 3–5 seconds.
Try changing the USB port or charging cable.
If it still won’t turn on, please contact us.
4.4 How to pair the watch with a mobile phone?
Most smartwatches require:
Turning on Bluetooth on your phone.
Downloading the specified app (indicated on the product page).
Following the instructions to pair and connect.
If the connection fails, please restart Bluetooth or uninstall and reinstall the app.
🔒 5. Payment Information
5.1 What payment methods are supported?
We accept:
VISA / MasterCard / American Express
PayPal
Shopify Payments
5.2 What to do if payment fails?
Possible reasons:
Bank declined the transaction
Address mismatch
Unstable network connection
Payment platform security restrictions
You can try:
Changing the payment method
Confirming that the billing address matches your bank records
Reconnecting to the network
- Warranty
6.1 Do you offer a warranty?
Yes, we offer a limited warranty for our smartwatches.
This usually covers:
Manufacturing defects
Non-human-caused quality issues
Please see the product page for warranty period details.
6.2 What is not covered by the warranty?
Accidental drop damage
Unauthorized disassembly
Water damage (for non-waterproof models)
Problems caused by using non-original accessories
For warranty service, please contact us via email.